Aeroflot is Russia’s de facto national carrier and largest airline. Vitaly Saveliev has been its Chairman and CEO since April 10, 2009. Founded by the Russian government on 17th March, 1923, Aeroflot is among the world’s oldest airlines and one of Russia’s most recognized brands. In 2012Aeroflot carried 17,7 million passengers, continuously showing the best results in modern history Russia’s. Aeroflot’s results including the highest level of service are widely recognized both in Russia and abroad. In 2013 Aeroflot got its second SkyTrax World Airline Awards. Having joined the International Air Transport Association (IATA) in 1989, Aeroflot is its oldest member among Russian carriers. Through its hub at Sheremetyevo Airport in Moscow, Aeroflot operates flights to 122 destinations in 52 countries. Besides 36 destinations in Russia and 11destinations in CIS, Aeroflot route map includes 49 destinations — in Europe, 12 — in Asia, 6 — in the Middle East and Africa, 8 — in America. Inside Russia, Aeroflot has three branches — in St. Petersburg, Kaliningrad and Vladivostok. The airline pays a special attention to its presence in the Russian market, especially Siberia and the Far East. Aeroflot is Russia’s largest air carrier; it accounts for approximately 45 per cent of international scheduled and 12.5 per cent of domestic traffic in Russia (with its subsidiaries, 20 per cent). By 2015, Aeroflot expects to serve 30 to 35 per cent of Russia’s overall scheduled air transportation market. To meet the needs of its passengers, Aeroflot is permanently increasing its fleet and built its own hub in Moscow airport Sheremetyevo. Terminal D at Sheremetyevo which came into service in 2009 is designed to serve Aeroflot’s flights as well as those of its SkyTeam partners.
Today, Aeroflot is an airline with an excellent safety record, operational reliability and a reputation for industry leading customer service. Aeroflot was the first Russian airline to be included in IATA’s Operational Safety Audit (IOSA) Registry. It is fully ISO 9000 safety credited. As part of its commitment to safety, Aeroflot operates the largest Centre of Flight Control (CFC) and Centre of Flight Staff Training in Eastern Europe, with nine facilities in Russia. By 2010 Aeroflot is planning to build its own full-scale Pilot Training School.
Aeroflot’s Hub Control Centre has been put into operation in Sheremetyevo with the purpose to coordinate transfer connection processes and oversee the flight control at the airport. The airline opened its own Aviation School which will provide education on 120 aviation specialties. The school is to train 160 pilots (or 80 crews) annually.
Aeroflot has created a high-tech center, which in the case of a failed or crisis situations efficiently manage manufacturing processes. Aeroflot is committed to deploying the most effective information technologies to increase service quality and economic efficiency and relies on modern systems to power its Internet bookings. The company offers its passengers the most advanced self-service check-in options and in-flight amenities, including widening mobile phone and Internet access.
Aeroflot’s Ecological Management and Control System incorporates up-to-date technologies and standards. The company has adopted Energy and Ecological Efficiency Programme which is in full compliance with IATA’s ecological strategy.